Translating complex technical documentation into easy how-to guides for clients
Engine B case study
About our lovely client
Engine B provides clients with audit and accounting technology to make sense of messy data. Its clients are global, well-known accounting firms.
Magical moment promoting change
Engine B needed to quickly create a large volume of new technical documentation for their product (how-to guides) to support onboarding new clients.
The challenge
Technical documentation is incredibly complex and they needed someone with deep SaaS understanding to create guides that explain the processes in the most simple way.
How we helped
With a strong understanding of the SaaS market, we were able to interview Engine B’s software engineers to document highly technical processes to set up new users, set up data storage containers, deploy apps and more. The documents covered; the purpose, version control and included simple steps with minimal words and screenshots, using arrows and boxes to make it as easy as possible to follow.
“Kerry and Becca helped us create technical documentation for our internal processes and production deployments. We’re an extremely busy start-up so producing documentation is always a challenge but Kerry and Becca helped to streamline this process for us and let us record the sessions to make our lives easier! We wouldn't hesitate to work with Roo & Eve in the future based on their top-quality work, quick turnaround and generally being lovely people. Thanks again guys!”
— Ryan Findlay, Software Architect at Engine B
Appeal to all stages of the buying cycle
Trident case study